Your privacy is important to us. Learn how we collect, use, and protect your data.
Better Process Group LLC ("we," "us," or "our") operates the BetterRoofingPro platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Service.
BetterRoofingPro is intended for U.S.-based business customers. This policy is written for U.S. operations and state privacy requirements.
By using BetterRoofingPro, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.
We collect information you directly provide when using the Service:
When you use the Service, we automatically collect:
We may receive information from third-party services you connect to BetterRoofingPro:
When we email roofing businesses we contact about BetterRoofing Pro, we may record whether a message was opened, whether a link in it was clicked, and which of our pages that link opened. We do this in our customer-relationship system, Microsoft Dynamics 365 (Section 4.2). We use this information mainly to decide whether and how to follow up with you. We do not sell it, and these open and click records stay in our customer-relationship system and are not given to advertisers. When you follow a link in one of our emails to our website, however, the advertising tag on the site (the Meta Pixel, described in Section 8.3) records that visit, including the campaign tags in the link that show it came from one of our emails, and any sign-up you start or complete.
Email programs and security scanners sometimes open messages and links automatically, so we treat these records as a rough signal, not as proof that you read anything. To stop receiving our marketing emails, use the unsubscribe link in any of them or write to support@betterroofingpro.com.
We use the information we collect to:
When you use our AI calling features, we process call audio using Azure AI Speech services. Call recordings are stored for quality assurance and compliance purposes. You can disable call recording in your account settings.
We do not sell or rent your personal information. We may share your information in the following circumstances:
We share information when you explicitly authorize us to do so, such as when connecting third-party integrations.
We share information with trusted service providers who perform services on our behalf:
These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).
We may disclose information to protect our rights, property, or safety, or that of our users or the public, including fraud prevention and security investigations.
We implement industry-standard security measures to protect your information:
While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:
You can delete your account at any time from Settings → My account (see Section 7.3), or contact us with any other deletion request (see Section 7).
Depending on your location, you may have the following rights regarding your personal information:
You have the right to access your personal information and request a copy in a portable format. You can export most data directly from the Service in CSV or JSON format.
You have the right to correct inaccurate or incomplete personal information. You can update most information directly in your account settings.
You have the right to request deletion of your personal information, subject to certain legal exceptions. You can delete your account yourself, in the app or on the web, from Settings → My account → Delete my account. Deletion is scheduled with a 14-day recoverable window — signing back in during that time cancels it — and completes within 30 days of your request; if you signed up with an email address and password, you will be asked for your password to confirm. If you are the only member of your company, deleting your account also deletes the company. If you are the last administrator of a company with other members, transfer the administrator role first. Your company's records that you created are retained by the company, attributed to "Deleted user"; billing and audit records are retained for the statutory period as described in Section 6. You may also contact us for help with any deletion request.
You can opt out of marketing emails by clicking "unsubscribe" in any marketing email, by writing to support@betterroofingpro.com, or by updating your communication preferences in account settings. You cannot opt out of transactional emails (e.g., invoices, security alerts).
We do not sell personal information. California residents have the right to request information about data sharing practices under CCPA.
Residents of certain U.S. states may have additional rights, including rights to know, delete, correct, and appeal decisions about personal information processing, as applicable under state law.
To exercise any of these rights, email us at support@betterroofingpro.com. We will respond within 30 days. We may require verification of your identity before processing requests.
We use cookies and similar tracking technologies to enhance your experience and analyze usage:
Required for the Service to function, including authentication sessions and security. These cannot be disabled.
Remember your preferences and settings (e.g., language, theme, recently viewed jobs).
We use Azure Application Insights for server-side request telemetry, such as page requests, feature usage and performance metrics. It does not set a cookie in your browser. In production our public pages, including this one, load the Meta Pixel. It sets cookies and tells Meta, along with your IP address and browser details, which page a browser opened, including the page address and any campaign tags in it (for example, that the visit came from one of our emails), and when that browser views pricing, starts a sign-up or completes one, with the plan and billing cycle chosen. We use this to measure and improve our advertising.
You can manage cookie preferences through your browser settings. Disabling cookies may limit functionality.
Our marketing emails may contain tracked links and a small image that tell us whether the email was opened or a link was clicked. Blocking images in your email program stops the open record. See Section 2.4.
BetterRoofingPro integrates with third-party services. Your use of these services is subject to their respective privacy policies:
We are not responsible for the privacy practices of third-party services. We recommend reviewing their privacy policies.
BetterRoofingPro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.
If you believe we have collected information from a child under 18, please contact us immediately at support@betterroofingpro.com.
BetterRoofingPro is hosted on Microsoft Azure with data centers primarily in the United States. Customer data is processed in support of U.S. business operations.
If data is processed by a service provider outside your local jurisdiction, we require contractual protections and security controls appropriate to the data involved.
If you have data location requirements, contact support@betterroofingpro.com before onboarding.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
Your continued use of the Service after notice of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For privacy-related inquiries, we will respond within 30 days. For urgent security concerns, please mark your email "URGENT - SECURITY".