1. Scope
BetterRoofing is offered to U.S. businesses. This policy explains when subscription charges may be refunded and how billing disputes are handled.
2. Subscription Charges
Subscription fees are billed in advance by billing cycle (monthly or annual) and are generally non-refundable, except as required by applicable law or expressly stated below.
3. Eligible Refund Scenarios
- Duplicate charge caused by billing system error
- Incorrect amount charged due to a confirmed platform billing defect
- Unauthorized charge where account compromise is verified
4. Non-Refundable Items
- Partial-period refunds after cancellation (service remains active through paid term)
- Unused features, seats, SMS, AI usage, or add-on capacity
- Promotional discounts converted to cash value
5. Trial Period
Free trials are not charged. If a trial converts to a paid subscription, standard billing terms apply from conversion onward.
6. Promotions and Credits
Promo codes and service credits are subject to campaign terms, may be time-limited, may be non-transferable, and cannot be redeemed for cash unless required by law.
7. Request Window and Process
Refund requests must be submitted within 30 calendar days of the charge date.
- Email: billing@betterroofingpro.com
- Include: company name, invoice or charge ID, reason for request, and supporting details
- Initial response target: within 5 business days
8. Payment Processor Timing
Approved refunds are issued to the original payment method. Final posting timelines depend on your card issuer or bank and may take 5-10 business days.
9. Chargebacks
Before initiating a chargeback, contact us so we can investigate and resolve the issue quickly. Abuse of chargebacks may result in account suspension under the Terms of Use.
10. Related Policies
This policy is incorporated by reference into our Terms of Use. Data handling details are available in our Privacy Policy.