Terms of Use

Please read these terms carefully before using the BetterRoofing platform.

Last Updated: March 9, 2026

1. Acceptance of Terms

Welcome to BetterRoofing, a roofing business management platform operated by Better Process Group LLC ("we," "us," or "our"). By accessing or using the BetterRoofing platform (the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Better Process Group LLC. You represent that you have the authority to bind yourself or your organization to these Terms.

2. Description of Service

BetterRoofing is a comprehensive roofing business management platform that provides:

  • Job workflow and CRM for managing leads, estimates, and projects
  • AI-powered calling and SMS communication tools
  • Storm intelligence and property prospecting features
  • Photo and document management
  • Inventory and job costing tools
  • Integration with QuickBooks Online, Microsoft 365, and other third-party services
  • Learning management system (LMS) for training and certifications
  • Mobile app for field work

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

The Service is offered to business customers operating in the United States. By using the Service, you represent that your organization uses BetterRoofing for lawful U.S. business operations.

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Use a strong password and keep it confidential
  • Notify us immediately of any unauthorized use of your account
  • Not share your account with others
  • Log out from your account at the end of each session

We will not be liable for any loss or damage arising from your failure to comply with this section.

3.3 User Roles and Permissions

Account administrators are responsible for managing user roles and permissions within their organization. Administrators must ensure that users have appropriate access levels for their job functions.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable local, state, national, or international law
  • Transmit any material that is defamatory, offensive, or otherwise objectionable
  • Impersonate any person or entity or falsely state or misrepresent your affiliation
  • Attempt to gain unauthorized access to any portion of the Service or related systems
  • Use the Service to send spam, chain letters, or unsolicited communications
  • Upload or transmit viruses, malware, or other malicious code
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Scrape, crawl, or use automated means to access the Service without permission
  • Reverse engineer, decompile, or disassemble any portion of the Service
  • Use the AI calling features in violation of telephone consumer protection laws
  • Violate Do Not Call (DNC) regulations or contact litigators identified in the system

We reserve the right to investigate and take appropriate legal action against anyone who violates this policy.

5. Subscription and Billing

5.1 Subscription Plans

BetterRoofing offers multiple subscription plans as described on our pricing page. Each plan includes specific features and usage limits.

5.2 Billing and Payment

Subscriptions are billed monthly or annually in advance. By providing payment information, you authorize us to charge your payment method for the selected subscription plan. All fees are non-refundable except as required by law.

5.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

5.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. We will charge your payment method on file for the renewal.

5.5 Cancellation

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing period. You will retain access to the Service until the end of your paid period.

5.6 Price Changes

We reserve the right to change our pricing at any time. Price changes will not affect your current billing period but will apply upon renewal. We will provide at least 30 days' notice of price changes.

5.7 Refunds and Promotional Credits

Refund eligibility, billing dispute timelines, and promotional credit terms are defined in our Refund Policy, which is incorporated into these Terms by reference.

6. Your Data and Privacy

6.1 Your Data

You retain all ownership rights to the data you submit to the Service ("Your Data"). By using the Service, you grant us a limited license to use, store, and process Your Data solely to provide the Service to you.

6.2 Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to our collection and use of information as described in the Privacy Policy.

6.3 Data Security

We implement reasonable security measures to protect Your Data. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6.4 Data Backup and Recovery

We perform regular backups of your data. However, you are responsible for maintaining your own backup copies of Your Data. We are not liable for data loss.

6.5 Multi-Tenancy

BetterRoofing is a multi-tenant platform. Your Data is logically isolated from other customers' data and is only accessible to authorized users within your organization.

7. Intellectual Property

7.1 Our Rights

The Service, including all software, designs, text, graphics, logos, and other content, is owned by Better Process Group LLC and is protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted are reserved.

7.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to you.

7.4 Third-Party Services

The Service may integrate with third-party services (e.g., QuickBooks, Microsoft 365). Your use of third-party services is subject to their respective terms and conditions.

8. Termination

8.1 Termination by You

You may terminate your account at any time by canceling your subscription through account settings or by contacting us at support@betterroofingpro.com.

8.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms or engage in conduct that we determine to be inappropriate or harmful.

8.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. You may export Your Data within 30 days of termination. After 30 days, we may delete Your Data from our systems.

9. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • The results obtained from the Service will be accurate or reliable
  • Defects in the Service will be corrected
  • The Service will meet your requirements

You use the Service at your own risk. We are not responsible for any decisions you make based on information provided by the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BETTER PROCESS GROUP LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your use or inability to use the Service
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from the Service
  • Any bugs, viruses, or other harmful code transmitted through the Service
  • Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Service

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

11. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes will be communicated via email or through a prominent notice on the Service.

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service.

12. Contact Information

If you have questions about these Terms, please contact us:

By using BetterRoofing, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.